Refunds & Returns

RETURN POLICY

Last updated June 07, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@certifiedcrucial.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
 
Certified Crucial
Attn: Returns
RMA #
414 N. 25th St.
Unit # 8067
Richmond, VA 23223
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:
     ●     Pre-order items
     ●     Crucial Creator collaboration items
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
     ●     Sale items sales are FINAL and cannot be returned.
     ●     In most cases, refunds and replacements are only offered for defective items. We require photos of the defect before initiating the refund or replacement. Replacements are only offered if we have stock available. Most Limited-Edition items will not have a replacement option, as they are manufactured to specific order quantities.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(347) 470-8357
support@certifiedcrucial.com